New Relic In-App Help Experience

The New Relic Help Experience delivers contextual documentation and support directly within the product UI, enabling users to find answers and complete tasks without leaving their workflow.

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What is the Help Experience?

The Help Experience is an in-product assistance system that provides:

• Documentation access: Browse and search help articles relevant to your current view
• Support integration: View your support cases and create new ones
• AI-powered assistance: Get intelligent responses through New Relic AI integration
• Feedback collection: Submit product feedback directly from the UI
• Contextual definitions: Learn key terms and concepts without context switching

Users access the Help panel by clicking the ? icon in the application header.

Why Use the Help Experience?

For Users

• Stay in context: Get help without leaving your current task or workflow
• Find answers faster: Search across documentation, support cases, and forum posts simultaneously
• Learn by doing: Access definitions and explanations for UI terms directly on the page
• Self-service support: Resolve common issues independently before creating support cases

For Product Teams

Integrate the Help Experience to:

• Provide guidance for complex features and workflows
• Define important terms and concepts directly in context
• Reduce support ticket volume through self-service resources
• Improve feature discoverability and user onboarding
• Collect targeted feedback from users at the point of interaction

How It Works

The Help Experience integrates seamlessly into the New Relic platform through these components:

1. Help Entry Point: Click the ? icon in the app header to open the help panel
2. Contextual Content: View page-specific help including introductions, use cases, and benefits
3. Search: Find relevant content across docs, support articles, and forum posts
4. In-Page Definitions: Click ? icons next to UI terms for detailed explanations
5. Support Resources: Access your support cases and create new ones
6. AI Integration: Start conversations with pre-configured prompts tailored to your context

Next Steps

Learn how to use and contribute to the Help Experience:

• Anatomy of the Help Experience - Understand the panel components and user interactions
• Contributing Guide - Add help content to your project
• Location Data - Associate content with specific UI views